Policies

The following policies of Neal Smith Designs & More shall apply on all orders placed.

Original designs by Neal Smith may not be copied without written permission from Brian Neal Smith Sr.

We accept credit cards and money orders.
There will be NO COD shipments.
All prices are subject to change without notices.
Our company reserves the right to cancel any sales order at any time by notifying the purchaser in writing and refunding any monies received.

All merchandise shipped VIA United Parcel Service. FOB our factory unless other arrangements are made.
Our company will not be held liable for delays or failures of shipments that are due to extreme conditions that are beyond our company's control.
SHORTAGES: Check number of packages with the quantity shown on the packing slip. If quantities do not tally, have carrier note the shortage. If missing packages do not show up in a few days, advise us and we will help trace the missing packages. While we make every effort to insure complete packaging of each shipment, mistakes do occur. If you discover missing parts when you unpack your shipment, contact us immediately. We must be notified of any shortages within 10 days of receipt of shipment.
DAMAGED MERCHANDISE: Concealed damage can occur from rough handling by carriers. The amount of this damage is collectable by you from the carrier upon presentation of proper claim. If you find damage upon unpacking the shipment, call the delivering carrier and ask for an inspection on concealed damages. DO NOT DESTROY PACKING MATERIALS until shipment is inspected and claim is settled. If you need help in dealing with a damage claim, we will be happy to assist you.

All products warranted by Neal Smith Designs & More for 30 days from date of purchase. Customers may return any of the company’s products within 30 days of purchase for a replacement or credit with prior authorization by Neal Smith Designs & More. Product must be returned in its original condition. Returns will not be accepted without the original invoice and a numbered return authorization form. All returns, that are not our fault, will be subject to a 15% restocking charge. Customer must pay freight on all returns.

Finish Paint & Stain Colors that are matched are done so as close as possible. Neal Smith Designs & More does not guarantee an exact color match to customers color.
Neal Smith Designs & More assumes no responsibility for personal or material damage as result from products purchased from Neal Smith Designs & More.